We respect time…
yours and ours

Repairing the world’s finest watches requires deep focus and incredible concentration.

Which is why we take great care in managing our time to best enable us to restore your precious timepiece.

The guide below provides optimum methods for retrieving frequently asked questions.

Repair Update

To minimise disruptions to our watchmaker’s concentration we have developed an interactive repair tracker where you can check the latest updates and notes regarding your repair, including estimated completion dates.

This allows you to stay updated at the click of a button while simultaneously receiving regular text and email updates.


Price Enquiry

It is necessary for our master watchmaker to create a diagnostic quote for your watch once he examines it at our workshop.

Making it difficult to give an exact price prior to arrival.

We have however created price guides for each of the models we work on for your reference.


Repair Enquiry

To discover if we are able to repair a certain watch, all the models we work on are listed on the page via the link below.


Workshop Visit

The majority of our customers utilize our free insured courier collection, however if you wish to visit us to drop your watch off personally,

Our front of house is open Monday-Friday between 09:00 – 4:00.

Or alternatively contact us via email to arrange an appointment out with these times.

Personal Consultation

We understand the apprehension of sending your pride and joy off to get repaired, and you may just want to discuss your watch needs over the phone with a reassuring voice.

We are always delighted to chat with our customers.

Call us anytime and leave a message with your name, number and enquiry and we will call you back within two business days.

Man repairing an intricate luxury watch mechanism
The only thing complicated about our service, are the Watches we Repair


Horology House
108 Cadzow Street

Front of House Opening Hours

Monday – Friday 9:00am-4:00pm

[email protected]

+44 (0)1698 891289

Rated Excellent

trustpilot reviews
“After careful consideration I selected JON to carry out that service. 
The customer care was outstanding and I was kept fully informed at every stage of the process.”
Don O’Connell
Omega Owner
“When I found JON on the internet I decided to give them a shot. Best thing I ever did!!”
Reginald Kirton-Vaughan Panerai Owner
“I was somewhat nervous about sending my pride and joy through the post, but they made the whole process very simple and secure.”
Jane Barlow-Kearsley
Rolex Owner
“Whilst having to pay for an unexpected repair came as a bit of a shock, I am very happy with the work done and pleased to know that my watch is now in excellent shape.”
John Lancashire
Cartier Owner
“The service was swift and of a fantastic quality. When my timepiece needs it’s next service there will only be a choice of one place to go.”
Simon Masson
Omega Owner
“Repaired by JON now keeps better time than when new”
W Werner
Omega Owner
“Right from the outset these guys were with me every step of the way totally reassuring and the special pack sent and on return were amazing very trusting honest and helpful”
Nicholas Simcox
Rolex Owner