We respect time…
yours and ours
Repairing the world’s finest watches requires deep focus and incredible concentration.
Which is why we take great care in managing our time to best enable us to restore your precious timepiece.
The guide below provides optimum methods for retrieving frequently asked questions.
To minimise disruptions to our watchmaker’s concentration we have developed an interactive repair tracker where you can check the latest updates and notes regarding your repair, including estimated completion dates.
This allows you to stay updated at the click of a button while simultaneously receiving regular text and email updates.
It is necessary for our master watchmaker to create a diagnostic quote for your watch once he examines it at our workshop.
Making it difficult to give an exact price prior to arrival.
We have however created price guides for each of the models we work on for your reference.
To discover if we are able to repair a certain watch, all the models we work on are listed on the page via the link below.
The majority of our customers utilize our free insured courier collection, however if you wish to visit us to drop your watch off personally,
Our front of house is open Monday-Friday between 09:00 – 4:00.
Or alternatively contact us via email to arrange an appointment out with these times.
We understand the apprehension of sending your pride and joy off to get repaired, and you may just want to discuss your watch needs over the phone with a reassuring voice.
We are always delighted to chat with our customers.
Call us anytime and leave a message with your name, number and enquiry and we will call you back within two business days.
The customer care was outstanding and I was kept fully informed at every stage of the process.”