Paying for your Watch Repair
- Once your watch arrives at our accredited workshop we carryout a complete diagnostic quote to discover what problems your watch is experiencing and how best to resolve them at a competitive and cost effective price.
- All guide prices listed on our site are subject to the inspection of the watch with any additional parts and services clearly marked for your approval before any work is commenced.
- Payment for your watch repair is due on completion of the work plus return postage and handling or alternatively we offer a 3 month instalment plan.
- If you don’t wish to proceed with the repair there is a small £30 diagnosis fee to pay for the return of your watch.
If you would like more information or have questions not answered below, please contact our support team at +441698 891 289.
Instalment Plan Eligibility
In order to be eligible for our instalment plan, you must meet the following criteria:
1) Have a valid Credit Card (debit credit cards and AMEX are not eligible for this payment method, but eligible for all other payment methods that we offer).
How it Works
Once your repair is complete we will call you for payment.
1) Select how many months you would like to pay over (3 months)
2) We take the initial deposit payment and return postage costs for your watch
3) Your credit card will be authorised for the entire amount of your remaining payment, but only charged for the 1st month’s instalment.
For example, a £300 mechanical service using a 3 month instalment plan would be charged £150 plus p&p on the day of proceed, then £50 when the repair is complete, and each following month for the remaining 2 months.
Please note that you are required to have the total cost of the service(s) available on your card. We only make monthly charges to your card, but the entire amount is held in reserve on your card to ensure payment.
Instalment Plan FAQ
Will I be charged any interest or hidden fees on the instalment plan?
Absolutely not, if you pay by instalment plan, we do not add any processing or hidden fees on top. You would pay the same amount as if you had paid for the repair upfront.
Do you need to do a credit check?
No, we simply reserve the amount on your card as collateral (as described above – reserve hold). You will never see it on your bill.
What happens if I lose my credit card, or have some problem with my credit card?
You will need to contact us to change the card number. If you do not provide us with a new card within a few days, the entire amount of remaining balance will be charged onto your card. We will send you emails and may also call you if we find a problem with your credit card.
