Terms & Conditions
TERMS OF SERVICE
This website (“site”) is operated by JV Watchmakers Limited. Throughout the site, the terms “we”, “us” and “our” refer to JV Watchmakers Limited. JV Watchmakers Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our retail store or website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of our services whether in-store or on the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing our services or using our website. By accessing our services or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the store and website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE & OFFLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence, or that you are the age of majority in your country or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available in-store or on this site is not accurate, complete or current. The material in store or on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material in store or on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site or in-store.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5.1 – PRODUCTS OR SERVICES
We reserve the
Administration Charge: If you chose not to proceed with the quoted work, your watch will be returned and will be subject to the company’s standard diagnostic fee of £39.99 plus return postage and packaging (varies for Insured or Uninsured – ask for details), which must be paid in advance of items being returned. We aim to return your watch to you as we received it, but obviously the inspection process necessarily involves some interventions and we cannot guarantee that you will receive your watch back as we received it. Watches that have been returned from or sent to a manufacturer carry a minimum administration charge of £49.99, but in some case can be more due to extra manufacturer charges and shipping costs incurred.
Notwithstanding Section 13 liability, we can provide, if required, secure and insured postage through our Royal Mail Special Delivery Returns Licence to the replacement value of more than £20,000, or by UPS Courier Collection through which specific insurance levels can be arranged but extra fees will be charged. Insurance cover is ONLY applicable when you use our Special Delivery License pre-labelled Special Delivery bag or our UPS Collection organised by ourselves under our licence. We will not be held liable for the insurance and/or safe arrival of your watch to our premises if you do not use these services. If you do choose either of these methods, you must ensure the packaging shows no signs of the contents (watch) and do not tell the courier or Post Office teller. Our insurance policy only applies to packages sent within the UK mainland and any package sent from outside the United Kingdom mainland will not be covered under our insurance policy. You must take a picture of your watch within the packaging, prior to sending it in. Please send the picture to [email protected] prior to sending. If we receive a watch with no contact details, JON/Jon Vincent Watchmakers holds no responsibility for the watch after 12 weeks. Once the works to a watch are complete, JON/Jon Vincent Watchmakers will contact the customer usually through phone or email to request payment (unless alternative arrangements have been previously agreed, in writing). If the customer does not respond after 7 days, JON/Jon Vincent Watchmakers will attempt to make contact again via email and via telephone. If no contact has been achieved after a 12 weeks period JON/Jon Vincent Watchmakers will attempt to achieve payment for the goods and services through the sale of the watch. When you receive your watch back from JON/Jon Vincent Watchmakers, you must refuse delivery and not sign for receipt of the package if it shows any signs of being tampered with/attempted opening.
SECTION 5.2 – REPAIR WARRANTY (where applicable)
Notwithstanding Section 13 liability, we can provide, if required, a limited warranty on repairs conducted where we deem it applicable. The JON/Jon Vincent Watchmakers Limited Warranty only applies when the full recommended necessary repair course has been approved and proceeded by the client. Repairs which are only partially approved by the client will not be covered by any warranty.
24 Month JON/Jon Vincent Watchmakers Limited Warranty
We offer a 24 month limited warranty on all watch repairs as standard. Warranty repairs can only be carried out by a JON/Jon Vincent Watchmakers authorised workshop. If at any point during the warranty period the watch is opened, inspected or adjusted by anyone other than a JON/Jon Vincent Watchmakers workshop, the warranty will be immediately invalidated. The warranty period begins from the date of repair completion (which may differ from the actual date the watch is collected or received by the client) and it is transferable to subsequent owners as long as it hasn’t expired or been invalidated.
48 Month JON/Jon Vincent Watchmakers Limited Warranty
Our exclusive 48 Month JON/Jon Vincent Watchmakers limited warranty is available only for certain repairs and specific brands, details of which can be found below. Warranty repairs can only be carried out by a JON/Jon Vincent Watchmakers authorised workshop. If at any point during the warranty period the watch is opened, inspected or adjusted by anyone other than a JON/Jon Vincent Watchmakers workshop, the warranty will be immediately invalidated.
Brands covered by the 48 Month Limited Warranty: Cartier, IWC, Omega, Panerai, Rolex
Repair types covered by the 48 Month Limited Warranty: complete mechanical service
For the 48 Month JON/Jon Vincent Watchmakers Limited Warranty to be and remain valid the watch covered by it should be presented for an annual performance inspection by a JON/Jon Vincent Watchmakers authorised workshop every 12 months. It is the sole responsibility of the client to remember to schedule and arrange delivery of the watch for the annual performance inspection, with all delivery and collection costs being met by the client. JON/Jon Vincent Watchmakers will not be held liable as a result of a missed annual performance inspection. JON/Jon Vincent Watchmakers will not be held liable for the postage or delivery costs of a watch being sent for an annual performance inspection. The warranty period begins from the date of repair completion (which may differ from the actual date the watch is collected or received by the client) and it is transferable to subsequent owners as long as it hasn’t expired or been invalidated.
Terms and exclusions
Under this warranty, JON/Jon Vincent Watchmakers are only liable for the repair or replacement of those processes and those parts conducted and replaced at the time of original repair by an authorised JON/Jon Vincent Watchmakers workshop that are defective in material or workmanship. JON/Jon Vincent Watchmakers are not liable for the performance of parts or materials covered under the original manufacturer’s warranty. JON/Jon Vincent Watchmakers are not liable for any costs that may incur getting to a workshop, supplying a replacement watch or as a result of being without the watch during warranty repairs.
What’s not covered?
Original manufacturer’s warranty
JON/Jon Vincent Watchmakers are not liable for the performance of parts or materials covered under the original manufacturer warranty.
Wear and tear or deterioration such as oxidisation, discolouration, staining, corrosion, fading, dints or scratches, or the gradual wearing of components in proportion to usage of all materials used in the watch including all metals, PVD (or similar) coatings, rubber or plastic components, precious metals, and precious stones, occurring through usage and not of a defect in material or manufacturing.
Straps and Bracelets
Straps and bracelets are covered by the original manufacturer’s warranty.
DLC coatings PVD coatings
The DLC and PVD coatings will remain covered by the original manufacturer’s warranty issued at purchase of the watch.
Parts Limited Warranty
JON/Jon Vincent Watchmakers warrant that JON/Jon Vincent Watchmakers uses genuine parts, which according to manufacturer specifications will be free of defects in material or manufacturing. Where this is not the case, JON/Jon Vincent Watchmakers reserves the right to revert to the original manufacturer warranty. JON/ Jon Vincent Watchmakers will supply and fit parts as per manufacturers specifications and is not liable for any original parts that are replaced by the manufacturer with alternative replacements. The JON/Jon Vincent Watchmakers Limited Warranty only covers those parts replaced as part of the original repair by an
Damage due to factors beyond JON/Jon Vincent Watchmakers control:
- Defects, appearance or otherwise, which are not apparent unless magnified by means of an eyeglass or microscope, which are considered to be of a minor cosmetic nature and having no effect upon the general appearance or quality of the watch, or which are representative of the standards of finish expected by the manufacturer
- Damage due to corrosion caused by accident, damage, abuse, watch modifications, environmental condition, or interaction with damaging or corrosive materials
- Casing or bracelet gaps, or any other defects, considered representative of the permitted manufacturing tolerances accepted by the manufacturer
- Noises, Rattles or vibrations of low amplitude or frequency considered to be representative characteristics of the model or calibre
- Secondary damage and a direct result of primary damage or defect on which no repair has taken place
- Lack of proper maintenance as described by the owner’s manual and/or industry standards
- The use of non-genuine or inferior quality parts or lubricants
- A missed scheduled annual performance inspection
- Damage caused by battery leakage
Work conducted by the manufacturer
Sometimes it is required that a watch be sent to the manufacturer for repair. This can be due to a number of reasons some of which are, but not limited to: the age of watch, parts restriction by the manufacturer, or restricted calibers which only the manufacturer works on. In all instances the work conducted will only be covered by the manufacturer warranty.
Extra expenses and damages
JON/Jon Vincent Watchmakers won’t be held liable for or reimburse any financial loss or damages, loss of use, postage costs, travel costs, loss of earnings, consequential loss of any kind whatsoever arising directly or indirectly from the claim, or from any source giving rise to a claim under warranty
Customers should regularly look closely at the watch case, bracelet/strap, crown, valves and pushers etc on the exterior body of the watch. If any dints or scratches in the surface materials, paint or protective coating are found, they should be rectified as soon as possible. In certain conditions, environmental or otherwise, special care should be taken to protect your watch from corrosion. If damage occurs in any way that may affect the watch, have it repaired as soon as possible.
Customers must use and maintain their watch properly. If they wear their watch in severe or non-usual conditions, they should follow the extra maintenance steps set out in the owner’s manual.
Maintenance records should be filled in whenever the watch goes in for a repair or performance inspection. It is the client’s sole responsibility to ensure this is done accurately.
Scheduled Annual Performance Inspection
For the JON/Jon Vincent Watchmakers Limited Warranty to remain valid a watch repaired by JON/Jon Vincent Watchmakers must be inspected by a JON/Jon Vincent Watchmakers workshop every 12 months for a scheduled annual performance inspection. To ensure the continued validity of the JON/Jon Vincent Watchmakers Limited Warranty, certain routine maintenance operations are required at specific time intervals, using parts and practices which meet JON/Jon Vincent Watchmakers technical performance and quality specifications. It is the sole responsibility of the watch owner to ensure that the watch is presented for and maintained in line with the required JON/Jon Vincent Watchmakers annual performance inspection schedule. We require that the watch owner take the watch to the JON/Jon Vincent Watchmakers workshop which has specific expertise, training and specialist equipment and will fit parts of the correct specification and quality in order to ensure that work is carried out to the standards JON/Jon Vincent Watchmakers requires. The watch owner may choose an independent service provider to provide routine maintenance and service and to fit alternative parts, however this will immediately and without question invalidate the JON/Jon Vincent Watchmakers Limited Warranty. Warranty repairs can only be carried out by a JON/Jon Vincent Watchmakers authorised workshop. It is the sole responsibility of the watch owner to incur the costs associated with bringing the watch in for routine maintenance and receiving it back from JON/Jon Vincent Watchmakers. It is the sole responsibility of the watch owner to ensure that routine maintenance and servicing is carried out in accordance with the terms and conditions of the warranty, failure to do so will lead to the warranty being invalidated. In the event of a claim under the JON/Jon Vincent Watchmakers Limited Warranty, proof of maintenance and servicing in accordance with JON/Jon Vincent Watchmakers requirements will be required. Therefore it is the responsibility of the watch owner to ensure all documentation and invoices are kept and up to date and are available to be presented to the JON/Jon Vincent Watchmakers authorised workshop. The watch owner’s routine maintenance records must be completed at each scheduled service time with the following:
- Watch serial number and case reference
- Date of service
- Age of watch (proof of purchase may be required to ascertain exact age)
- Service provider stamp
- Service provider Watchmaker/Technician signature
- Details of the watch (i.e. brand, model, etc.)
- Details of the work carried out (i.e. what service has been carried out)
- Details of all parts fitted (which must include: parts numbers, description, manufacturer name and individual costs)
- Copy of the Diagnostic Report showing that all of the JON/Jon Vincent Watchmakers service schedule and requirements have been carried out (any item on the diagnostic not accepted by the client will not be covered by the warranty, and further may lead to no warranty being offered)
It is the sole responsibility of the watch owner to ensure that the maintenance records are completed correctly, failure to do so will lead to the warranty being invalidated.
In order to determine any claim, if there is a dispute, JON/Jon Vincent Watchmakers may instruct an independent watchmaker (not employed directly by JON/Jon Vincent Watchmakers) in order to satisfy and determine the validity of the claim. The independent watchmaker will in most cases be the manufacturer of the watch.
Transfer of Warranty & Change of Ownership
The JON/Jon Vincent Watchmakers Limited Warranty can be transferred to any new owner. The warranty cannot be transferred to another watch. It is the responsibility of both the original and the new owners to inform JON/Jon Vincent Watchmakers of the change of ownership; not informing JON/Jon Vincent Watchmakers of the change of ownership by both parties will invalidate the warranty. JON/Jon Vincent Watchmakers will not be held liable for the correct operation of the watch at point of transfer or sale to new owner. If the watch is sold on, the previous owner and the new owner must both inform JON/Jon Vincent Watchmakers within 30 days of sale or transfer, failure to do so will invalidate the warranty. We will then update the details on our system to show the new owner as the registered owner of the watch.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store or site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. By sending a watch to JON/Jon Vincent Watchmakers, it is your responsibility to provide us with your contact details, usually: name, postal address, email address, telephone number. For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. In addition, it is entirely the customer’s responsibility to enter their delivery and contact details accurately, including but not limited to their shipping address. JON/Jon Vincent Watchmakers will in no way be held responsible for any mistakes or incorrect deliveries resulting.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall JON/Jon Vincent Watchmakers/JV Watchmakers Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless JON/JON/Jon Vincent Watchmakers/JV Watchmakers Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 108 Cadzow Street, Hamilton, ML3 6HP.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to [email protected]