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You need a Rolex watch service, now what?

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Rolex Watches

When the time comes for your Rolex Watch Service it is difficult to know where to turn

Do you return your Rolex to the jewellers where you bought it? Do you hand it over a shopping centre kiosk? What about the number of online 'specialists'?

Many claim to be the fastest, the cheapest, the most experienced, leaving you confused with who to trust with your precious Rolex. We have created this step-by-step guide to help you understand the accredited process of having your Rolex serviced and what issues your watch may be experiencing, helping you make an educated decision when choosing a repair centre.

What’s wrong with my Rolex watch?

Rolex

That Rolex on your wrist is a marvel of human engineering, with up to and sometimes exceeding 60 meticulously manufactured parts working in unison to keep accurate time.

Not only is it working for you 24 hours a day, 7 days a week, 365 days a year, it also has to sustain the jolts and movement of day to day living which is no easy feat. Over time your Rolex watch is going to need to be maintained by a professional watchmaker to restore it to optimum performance. Some of the most common faults your watch could be experiencing are;

Irritants in the Movement

Irritants in the Movement

The number one reason for your watch experiencing issues is a buildup of dirt and irritants inside the movement. The tolerance levels inside watch movements are so fine that any amount of dirt or dust can cause poor performance by becoming trapped between the parts. It is with this in mind that all watches should be serviced every 3-5 years to clean the movement completely and when having a battery replaced all seals and gaskets should be replaced to protect the movement from exposure to irritants. It is so important for a watchmaker’s workshop to be as clean and dust free as possible when working on your watch so always ask to see the workshop when having your watch repaired. If it doesn’t look like you could eat your dinner off the floor then it isn’t a suitable place for premium watch repairs to be carried out.

Mainspring

Problems with the Mainspring

The second most common problem that can affect your watches performance is an issue with the mainspring. The mainspring is your watches power source, which slowly unwinds releasing the right amount of energy to power the wheel train. It is the mainspring that is being wound when you turn the crown on a manual watch or when the oscillating weight in an automatic watch turns. If your crown is turning completely without any resistance this is most likely because your mainspring is broken and will need to be replaced. Without the mainspring performing at it’s optimal level your watches performance will suffer, so it is often replaced during repairs or services. You cannot however overwind a watch which is often what people believe to have happened when bringing in for repair.

Dry Oils and Lubricants

Dry oils and lubricants

Your watch has a number of moving parts all working together in unison. To stop each part wearing against each other specialist oil and lubricants are used to keep everything moving smoothly. These oils and lubricants only have a set shelf life and will dry up over time resulting in your watches parts grinding and wearing each other down. This causes dust and irritants to fill the movement and the level of accuracy to be diminished. Having your watch re-lubricated is very intricate work as there is a fine line between under and over oiling the movement and should always be carried out by an experienced watchmaker.

Moisture and Water damage

Moisture and Water damage

Nothing ruins a watch faster than water damage, causing rust throughout the movement. The only option available to repair if rust has set in is to replace the movement in it’s entirety. Although many watches are marketed as ‘water resistant’ this is only half true. The majority of watches are only splash proof and should never be submerged fully in water. Only specialist diving watches are designed to be worn under water. If in doubt you should always err on the side of caution and take your watch off if you plan on being anywhere near water as the damage to your water through water ingress could be substantial.

Magnetized movement

Magnetized movement

Just like other metals your watches movement can become magnetized when it comes into contact with certain levels of magnetic fields. These can be found near microwaves, large speakers or even the magnetic closure of purses and bags. A magnetized watch will run much faster than normal. Once magnetized you will have to take your watch into a professional watchmaker who will be able to check the movement and demagnetise using a special machine.

High Movement Consumption

High Movement Consumption

The older quartz movements (battery powered) become the higher their consumption can be which results in a new battery being needed more frequently. This can be due to dirt inside the movement, which is making the battery work harder to power the watch. It is often better value to replace the quartz movement in its entirety rather than service the watch as the replacement movement is cheaper than the value of the time it would take to strip and restore.

Where do I get a quote for a Rolex watch service?

  • You need to locate an experienced watchmaker who has a verified track record of working on Rolex watches
  • Ensure it is only genuine Rolex parts that are being used in your repair, the watch repair centre you choose should be willing to return any exchanged parts with the Rolex packaging
  • Either drop off your watch in person or use the post to have a certified watchmaker examine your watch and prepare a diagnostic report for you.

Repairing Rolex with distinction since 1987. We offer a free repair pack which allows you to safely and securely post your Rolex to our workshop from your nearest post office.

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  • 1The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.
  • 2Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.
  • 3Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts.
  • 4After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.
  • 5We assemble the movement and fit the dial and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.
  • 6We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.
  • 7The case is reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.
  • 8Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.

What is the price of a Rolex watch service?

Rolex Watch Repair Price list

  • Maintenance Service – £210
  • Automatic Watch Service – £470
  • Chronograph Service – £590
  • Case and Bracelet Refurbishment – £150
  • New Sapphire Glass – £POA
  • New Bezel – £POA
  • Bracelet Restoration – £900
  • New Strap – £POA
  • These are guide prices only, all watches are diagnostically inspected and quoted on a case by case basis.

Your Rolex watch must always be diagnostically inspected first to produce an accurate repair quotation, this allows the watchmaker to find out exactly what issues need addressed and price any parts accordingly.

However most repairs are covered in a full Rolex watch service price which varies depending on model. The price is made up of the master watchmakers time in servicing the watch (which can take up to 4 hours) and the cost of any parts required to restore performance. If you are being offered a service for cheaper than these costs it would be advisable to proceed with caution as it may be generic parts that are being used in your repair resulting in your watch losing its worth and running into similar problems soon after. The old adage holds true for luxury watch ownership, buy cheap, buy twice. Having your watch maintained by an accredited service centre will ensure your Rolex watch lasts long into the future and retains its value.

How long do Rolex repairs take?

Time for parts to arrive from manufacturer (can’t keep stock as too vast) and watchmakers time (can only do 2 services a day) Master watchmakers are in high demand with only a select few across the U.K who are trained and accredited to work on Rolex watches.

UpdatesWe provide email and text updates on the progress of your watch repair.

Returned

Ladies Rolex Datejust Service. 5* treatment from start to finish. The way it should be.

Marco Guarino
Trustpilot

Why choose Jon Vincent Watchmakers?

Fully Accredited
Fully Accredited

Fully accredited workshop in the U.K., purpose built to the highest Swiss standards.

Free and Secure Postal Repairs
Free Delivery

Our fully insured & tracked postal packs allow you to send your watch to us from anywhere in the U.K

Official parts and processes
Official Parts

Brand specific tooling and full access to official parts.

Established since 1987
Established 1987

Highly skilled team of watchmakers.

Restore your watch to showroom new

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Accreditations

The History of Rolex

Popularly known as the king of watches – Rolex is a sign of prestige and horological innovation. Its timepieces are regarded as the very pinnacle of watchmaking excellence and the ultimate status symbol. Unsurprisingly sought after by affluent individuals all over the world, Rolex is ‘The International Mark of Success’.

The industry giant which currently produces almost a million watches per year, was founded in London in 1902 by Hans Wilsdorf and his brother-in-law, Alfred Davis. Until 1908 the company was known as Wilsdorf & Davies.

In 1908, following an arduous search for a memorable brand name, ‘Rolex S.A’ came into being. Rumour has it, that after fruitless months of coming up with arbitrary letter rearrangements, Wilsdorf finally settled on ‘Rolex’ because it is not only easily pronounced in every language, but it is also said to resemble the sound of winding a watch.

From the company’s early days, Rolex has been an inarguable forerunner in the industry, producing watches of truly outstanding quality. In 1910, a Rolex watch was the first wristwatch in the world to receive the Swiss Certificate of Chronometric Precision. Four years later, Kew Observatory in Great Britain awarded a Rolex wristwatch a class ‘A’ precision certificate. Until that time, such a distinction was only awarded for marine chronometers. This was an important milestone for Rolex, as it established the company’s international reputation as synonymous with precision and excellence.

In 1919 Wilsdorf moved the company to Geneva, where the Rolex headquarters remains to this day.

Continuing the tradition of remarkable craftsmanship and first-rate performance, Wilsdorf was driven by passion for watchmaking and a wild ambition for unparalleled excellence. In the 1920s, Wilsdorf set his technicians the task of designing a truly waterproof and dustproof case. By 1926 the brand had finally assembled a prototype, which would soon become the famous Rolex Oyster watch.

In 1927 the Oyster officially won its public acclaim as the most advanced timepiece, following the crossing of the English Channel on the wrist the English swimmer – Mercedes Gleitze, who also became the brand’s first ambassador. The swim served as a bold test of quality. Remaining in perfect working order, Oyster became synonymous with precision and remarkable durability.

In 1931 the brand achieved another milestone in the craft of watchmaking, by inventing and patenting the world’s first self-winding mechanism with a perpetual rotor. This was the very first time that a wristwatch could automatically wind itself, every time the wearer moved his wrist. This was a truly incredible achievement in the watchmaking industry, paving the way for a new standard in advanced horology.

In subsequent years the Oyster watch remained tested in a variety of different terrains, and weather conditions to further prove the brand’s durable design and resistance. In 1933, Rolex Oyster accompanied Edmund Hillary in the first successful Everest expedition.

Later in that decade, Rolex began to be increasingly associated with motor sports. It produced a watch for Sir Malcolm Campbell – the ‘king of speed’ in 1935. Because of this, the brand is commonly credited for creating the first driving chronographs.

Another important development of the company came in 1945, when the brand launched the Oyster Datejust. This watch was unlike any other to that date. It had a small, embedded date aperture window, to which a Cyclops magnifier lens was soon added to ease readability. Through this development, Rolex had once again distinguished itself as a successful innovator in the field.

Following this, Rolex had soon broadened its watch collection, introducing a range of specialised wristwatches made specifically for professional activities including deep sea diving, aviation, mountain climbing, and scientific exploration. While maintaining the Rolex standard of timekeeping, these watches could withstand the most challenging conditions.

Arguably, Hans Wilsdorf’s crowning achievement came in 1956, with the launch of a new Day-Date model – the ‘Rolex President’. Ever since its premiere, the model has made a clear statement about its possessor. Known as the ‘presidents’ watch’, it is instantly recognisable on the wrist, distinguishing his wearer as a member of the elite.

For almost a century, Rolex had maintained a vivid presence at many prestigious sports events, including golf, sailing, tennis, and equestrian tournaments. In addition, in 2013 Rolex entered into a partnership with Formula 1 Racing, becoming the Official Timekeeper and Official Timepiece of the event.

Today the Oyster maintains its reputation as one of the very best watch families on the market, guaranteeing not only reliability but also prestige to its possessor. It is available in 10 ranges of models which make up the classic and professional lines of watches. Classic watches include models such as Datejust, Day-Date and Sky-Dweller. Professional on the other hand include models such as the Submariner, Cosmograph Daytona, and Yacht-Master.

The Perpetual Datejust is the flagship collection in Rolex’s comprehensive line. It is a self-winding certified chronometer, offered in steel or 18 karat gold. It is water resistant to 330 feet, and is available on a variety of bracelets.

Rolex Datejust/ https://images.askmen.com/1080x540/fashion/trends/in-defense-of-rolex-watches-1089300-TwoByOne.jpgThe Perpetual Day-Date, the first watch to display the date and day of the week, is available only in 18 karat gold or platinum. It is matched with the President bracelet, originally created especially for it. This watch continues to be the ultimate symbol of success and achievement.

Rolex Day-Date/ https://www.rolex.com/watches/day-date/m228238-0042.html

The Sky-Dweller is a model for those seeking simplicity, yet who wish to retain the instantly recognisable Rolex shape. Launched in 2012, it is one of the most beautiful watches in the Rolex family. It is made of gold and steel, which perfectly complements the champagne-coloured dial.

Rolex Sky-Dweller/ https://www.rolex.com/watches/sky-dweller/m326933-0009.htmlThe Submariner is characterised by its durable and functional design. Featuring the Rolex signature style, it is also made of gold and steel, which stands out beside a distinctive blue dial with large luminescent hour markers.

Rolex Submariner /https://www.rolex.com/watches/submariner/m116613lb-0005.html

The Cosmograph Daytona blends functionality with a striking design. Fitted with a highly reliable chronograph and bezel with tachymetric scale, this is a high-performance watch allowing drivers to measure speed up to 400 kilometres per hour. It features a black dial and the classic gold and steel oyster bracelet.

Rolex Cosmograph Daytona / https://www.rolex.com/watches/cosmograph-daytona/m116503-0004.html

The Yacht-Master reinforces the ties between Rolex and the sailing world. One of the most popular Rolex watches, it has the most advanced technology, enabling it to be an indispensable sailing tool. It is a regatta chronograph built specifically for yachting competitions. Its plain white dial provides easy readability, while its case made entirely out of stainless steel provides maximum resistance to corrosion.

Rolex Yachtmaster/ https://www.rolex.com/watches/yacht-master/m116680-0002.htmlAnother noteworthy watch in the Rolex family is the Cellini Time line. Rolex created the Cellini collection in homage to the 16th century sculptor and goldsmith, Benvenuto Cellini. It is unique amongst the traditional Rolex watches, for its understated classic look. It features an elegant design consisting of a white dial, pink gold case, and a stitched alligator leather strap.

Rolex Cellini/ https://www.rolex.com/watches/cellini.html

Innovation, exceptional performance, and use of finest materials – those are the distinguishing traits of Rolex. Seen as a mark of success, every Rolex is a dignified accessory and essential tool in the fast paced world of successful individuals. Merging style, and comfort, Rolex creates truly universal timepieces, always guaranteeing prestige to their owners. 

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Jon Vincent watchmakers have been repairing the world’s finest watches since 1987, providing a valuable and secure repair service for luxury watch owners across the U.K.

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