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Repair & Care of the Finest Watches Since 1987

We have been looking after watches with distinction for over 4 decades

Our state of the art workshop has the facilities and know how to repair the full range of Rolex watches onsite. So whether you have a vintage Rolex in need of a refurbishment or you need your Rolex Submariner serviced, we are able to carryout the majority of Rolex repairs onsite in our custom built workshop. 

Our team of highly skilled watchmakers have been trained to the highest industry standard and have many years experience working on all Rolex watches. Our workshop has the latest equipment and know how required to service and repair for each model in the Rolex family and our watchmakers continually learn about repairing the latest Rolex models from Submariners to Datejusts.

To uncover the problem with your watch our watchmaker needs to carryout a full diagnostic inspection of your timepiece, which can take up to an hour per watch. We have one of the busiest independent workshops in the UK and we put aside time every morning to carryout diagnostic inspections allowing our watchmakers to retain an unbroken workflow and much needed concentration. If you could allow a week for us to inspect your watch and then source the necessary cost of Rolex parts before we send you a repair quotation for your approval.

The estimating process consists of the watch being fully dismantled and thoroughly examined for wear and a diagnostic inspection of the movement, case and bracelet for problematic issues. We ask for a £25 fee that contributes towards the diagnostic inspection of your watch, the provision of an estimate, administration costs, and the insurance of your watch whilst in our care. We also send you a full Repair Report PDF which details exactly what is wrong with your watch with images from inside the timepiece. I’m sure you understand the amount of time and expertise that goes into diagnosing the problem with your watch and diagnostic fee is simply to cover our costs and allow us to deliver a level of service excellence that your timepiece deserves.

From date of accepting your repair quote we aim to have your watch returned to you with 14 days. On occasion this can be longer as we are restricted by the time it takes for Rolex parts to be delivered for your repair which can on occasion take several weeks. We look to keep you updated every step of the way and continually chase up any outstanding part orders on a daily basis.

Servicing a Rolex watch is an intricate and labour intensive process that should only be carried out my experienced watchmakers. Your Rolex watch is a trusty companion that is serving you 24 hours a day, 7 days a week, 365 days a year. Like anything in life, after many years of loyal service it is bound to require some much needed TLC. There isn’t an exact set amount of time for when you should have your Rolex watch serviced but the general consensus is between 3-5 years. The reason for this is the lubricants inside the watch have a certain lifespan so if you continue wearing your watch without having it serviced the parts will wear much faster as the lubricating oils will have dried up and while it will not cause drastic irreparable damaged it will effect how well your Rolex watch performs and can lead to an expensive repair bill in the future to replace parts.

The following steps are what is required to service your Rolex watch;

1.   Watch is booked in to our workshop and is given a cosmetic inspection by our admin team, photographed and details noted.

2.   Your watch is assigned to one of our expert watchmakers who undertake a full diagnostic inspection to produce an accurate repair value. This is carried out as some large components aren’t included in the service cost such as bridges, balance wheels, new glass and dial replacements.

3.   The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.

4.   Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.

5.   Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts. After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.

6.   We assemble the movement and fit the dials and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.

7.   We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.

8.   The case if reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.

9.   Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.

10. Once satisfied with the watches performance it is handed in to our admin team who contact you to arrange for delivery or collection of your Rolex watch.

To make it as clear and simple as possible our Rolex repair price is calculated by our watchmakers’ time plus the cost of any necessary parts. This is so you know exactly what you are paying for. Until we have had a chance to diagnostically inspect your watch in our workshop we will not be able to give an exact repair quotation but the following prices are an indicator of a from value for our watchmakers time;

Diagnostic Inspection Charge - £30

Rolex Service - £355

Case and Bracelet - £150

These prices are excluding the value of any necessary parts.

Is your Rolex bracelet looking a bit tired and stretched? Our specialist partner is able to repair your bracelet and have it back looking like factory new. Get in touch to find out prices and timelines.

- OUR CUSTOMERS RATE US -

British Watch and Clockmakers Guild
British Horological Institute
American Watch and Clockmakers Institute

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