Skip to main content

Repair & Care of the Finest Watches Since 1987

We have been looking after watches with distinction for over 4 decades

Our state of the art workshop is one of the few in the U.K that is certified to service and repair Omega watches onsite to the highest industry standard. 

So whether you have a vintage Omega chronograph in need of a refurbishment or you need a Omega battery replacement and waterproof tested, we are able to carryout your Omega repair onsite in our custom built workshop. 

Our team of highly skilled watchmakers have been trained to the highest industry standard and have received Omega specific training. Our workshop has brand specific equipment from Omega designed for each model in the Omega family and our watchmakers continually learn about repairing the latest Omega models from Speedmaster to Planet Ocean.

Repair Report Example

The estimating process consists of the watch being dismantled and thoroughly examined for wear and a diagnostic inspection of the movement, case and bracelet for problematic issues. We ask for a £25 diagnostic fee that contributes towards the diagnostic inspection of your watch, the provision of an estimate, administration costs, and the insurance of your watch whilst in our care. We also provide you with a Repair Report PDF which details exactly the issues your watch is experiencing along with photographs from inside your watch. 

To uncover the problem with your watch our watchmaker needs to carryout a full diagnostic inspection of your timepiece, which can take up to an hour per watch. We have one of the busiest independent workshops in the UK and we put aside time every morning to carryout diagnostic inspections allowing our watchmakers to retain an unbroken workflow and much needed concentration. If you could allow a week for us to inspect your watch and then source the necessary cost of parts from Omega before we send you a repair quotation for your approval.

Repair Report Example

From date of accepting your repair quote we aim to have your watch returned to you within 14 days. On occasion this can be longer as we are restricted by the time it takes Omega to deliver the necessary parts for your repair which may be on back order. We look to keep you updated every step of the way and continually chase up any outstanding part orders on a daily basis.

Servicing an Omega watch is an intricate and labour intensive process that should only be carried out by experienced watchmakers. Your omega watch is a trusty companion that is serving you 24 hours a day, 7 days a week, 365 days a year. Like anything in life, after many years of loyal service it is bound to require some much needed TLC. There isn’t an exact set amount of time for when you should have your Omega watch serviced but the general consensus is between 3-5 years. The reason for this is the lubricants inside the watch have a certain lifespan so if you continue wearing your watch without having it serviced the parts will wear much faster as the lubricating oils will have dried up and while it will not cause drastic irreparable damaged it will effect how well your Omega watch performs and can lead to an expensive repair bill in the future to replace parts.

The following steps are what is required to service your Omega watch;

  1. Watch is booked in to our workshop and is given a cosmetic inspection by our admin team, photographed and details noted.
  2. Your watch is assigned to one of our expert watchmakers who undertake a full diagnostic inspection to produce an accurate repair value. This is carried out as some large components aren’t included in the service cost such as bridges, balance wheels, new glass and dial replacements.
  3. The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.
  4. Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.
  5. Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts. After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.
  6. We assemble the movement and fit the dial and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.
  7. We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.
  8. The case is reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.
  9. Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.
  10. Once satisfied with the watches performance it is handed in to our admin team who contact you to arrange for delivery or collection of your Omega watch.

Having your battery in your Omega watch replaced is not as simple as flipping it for a new one, as an Omega certified service centre there are standard and process that must be met to ensure your watch remains in good working order.

Omega watches have protective gaskets and seals inside the case that are there to protect the movement from dirt and irritants. Over time these protective layers become worn and no longer protect the movement as required. When your Omega watch needs a new battery these seals also need to be replaced to ensure your Omega will continue to work efficiently.

As part of being an Omega certified workshop we need to provide your Omega watch with the manufacturers parts and adhere to their processes, which means we replace all gaskets and seals as standard. We use the finest industry batteries and Omega specific gaskets to ensure your watch leaves us in the best possible condition. We even give it a quick steam clean to make sure it looks its best.

Due to the fact we have to order in reseal kits from Omega this can extend the time it takes for us to return your watch so please allow up to 7 working days for us to complete a battery service which takes into account the time it takes for the delivery. Others may do it quicker and cheaper but we do it right. 

If your watch has a specific waterproof resistance our state of the art waterproof testers will ensure your watch is certified as watertight, with your Omega returning with a results printout.

To make it as clear and simple as possible our omega repair price is calculated by our watchmakers’ time plus the cost of any necessary parts. This is so you know exactly what you are paying for. Until we have had a chance to diagnostically inspect your watch in our workshop we will not be able to give an exact repair quotation but the following prices are an indicator of the from value of our watchmakers' time;

Diagnostic Inspection Charge - £25

Automatic Omega Service  - £355

Chronograph Omega Service - £475

Quartz Omega Service - £195

Omega battery, reseal and clean - £90

Omega Chronograph battery, reseal and clean - £100

Omega Case and Bracelet Refurbishment - £150

These guide prices are excluding the value of any necessary parts that need replaced.

Is your Omega strap looking a bit tired? Do you fancy a new strap colour or material to revitalise your watch?  We have full access to the official range of Omega straps so please drop us a line if you would like to be sent a selection of options for your treasured Omega watch. A new strap and case refurbishment can make your trusty Omega look factory new

HAVE A LOOK AT OUR WATCHMAKER SERVICE AN OMEGA SPEEDMASTER 

A BRIEF HISTORY OF OMEGA

A young entrepreneur by the name of Louis Brandt founded this watch company in 1848. In 1879, after he passed away and his sons, Louis-Paul and César took over, the company was moved from La Chaux-de-Fonds to Bienne, where the company still is located.

The name OMEGA was not used until 1894. In that year, the Louis Brandt & Fils company produced a pocket watch with a special movement with a new type of winding and setting mechanism, called the OMEGA calibre. The success of this particular movement, especially its accuracy, led to global success for the brand and finally, in 1903, the Brandt family used OMEGA in their company name: OMEGA Watch Co.

This however, was still far before OMEGA introduced their family of watches as we know them today: Seamaster, Constellation, Speedmaster and De Ville.

This line of watches is the oldest in the OMEGA collection, introduced in 1948. Initially, the Seamaster was meant to be an elegant watch that was waterproof as well. The first Seamaster watches were actually dress watches with beefy lugs and round cases, not much different from the later Constellation flagship collection. That changed drastically in 1957, when OMEGA introduced the Seamaster 300. This reference CK2913 was introduced at the same time as the Railmaster (CK2914) and Speedmaster (CK2915) and were meant to be watches for professionals who were active in different fields of expertise that required either a water-resistant watch, an anti-magnetic watch or a chronograph.

Recently, OMEGA re-introduced the Seamaster 300 and equipped it with their in-house manufacture caliber 8400 series movement. A movement that is anti-magnetic up to 15,000 gauss, very accurate and equipped with a Co-Axial escapement that ensures less friction of the moving parts and thus longer service intervals.

Within the Seamaster family, there are the aforementioned 300, the Aqua Terra, the Planet Ocean and the 300M. The Seamaster 300M is probably best known for its role as James Bond watch from Golden Eye (1995) up to Casino Royale (2006). In that movie, James Bond also started wearing the Seamaster Planet Ocean. The Seamaster Aqua Terra is perhaps the watch that comes close to those first Seamasters from the late 1940's and 1950's, elegant watches with a sporty edge, perfectly suitable for everyday wear.

The OMEGA Constellation was introduced in 1952 and became the flagship of the OMEGA company. The Constellation symbol refers to the Geneva Observatory where records have been set by OMEGA for precision timekeeping. All OMEGA Constellation watches at the time were chronometer rated and therefore very accurate in timekeeping.

With beautiful watches such as the Constellation Grand Luxe (in gold and platinum) with "brick" bracelet or the Constellation with enamel dials showing the observatory surrounded by stars, the Constellation watch of that era is highly sought-after by collectors today. Thirty years after the introduction of the Constellation and in an era where quartz watches were flooding the market, OMEGA introduced a new style Constellation called the 'Manhattan'. The Constellation 'Manhattan', with its 4 claws pressing on the sapphire crystal and integrated bracelet was also the basis for the current line of Constellation watches. The Constellation has been updated a couple of times since 1982, but always with respect to the original design code. This year, OMEGA also introduced a sub-family of the Constellation: the Globemaster. The first OMEGA watch to be certified "Master Chronometer" by an independent Swiss organization (METAS) to guarantee water resistance, accuracy and anti-magnetic up to 15,000 gauss.

Most famous for being the first watch worn on the Moon, the OMEGA Speedmaster Professional. However, at the time of its introduction in 1957 (together with the Seamaster 300 and Railmaster), it was meant to be a sports chronograph for professionals. The first advertisement for the Speedmaster shows two racecar drivers, one operating the chronograph. That first Speedmaster, reference CK2915, is highly sought-after by collectors and fetches amazing prices at auctions worldwide. In 1965, after a long process of performing tests with watches of different brands, NASA selected the OMEGA Speedmaster Professional as their official watch for Extravehicular Activities (EVA) during Apollo missions. A few years later, on July 21st of 1969, Edwin "Buzz" Aldrin was the first astronaut wearing the Speedmaster Professional on the surface of the Moon. Astronaut Neil Armstrong left his Speedmaster Professional in the Lunar Module as the on-board electronic timer had a breakdown and a back-up device was needed. Ever since, the OMEGA Speedmaster Professional has been in production and only underwent some minor changes through the years. For those who prefer an automatic movement and perhaps even a date, OMEGA created several variations on the Speedmaster with these features. OMEGA launched the Speedmaster Dark Side of the Moon in 2013 and introduced a couple of variations on this ceramic model in the years after. It features OMEGA's in-house caliber 9300 movement which is the chronograph version of the caliber 8500 movement. This new range of Speedmaster watches inherited a lot of design elements from the original Speedmaster Professional. For the purists, OMEGA will always have the hand-wound 'Moonwatch' in the collection.

Although the De Ville name was first introduced as a specific watch model in the Seamaster line ("Seamaster De Ville") in 1960, the separate De Ville collection was introduced in 1967. The De Ville collection consisted of watches with a modern design for the fashionable customers. This resulted in a wide variety of case shapes, dial colors and motifs and use of materials. In 1999, OMEGA used the De Ville collection to introduce their Co-Axial escapement for the first time in a limited series of red, yellow and white gold watches, 999 pieces each. In 2007, OMEGA introduced their in-house developed manufacture movement caliber 8500 (after a break of 23 years of producing in-house movements) in the De Ville Hour Vision watch. This watch allowed the wear to have a look at the movement through the sapphire windows in the case band as well as via the transparent caseback. In the De Ville collection you will find a wide variety of models, from the De Ville Prestige models to the De Ville Tourbillon watches. Two interesting recent aditions to the De Ville family are the very elegant Ladymatic models for ladies and the classic looking Trésor timepiece with hand-wound in-house movement caliber 8511.

No matter what OMEGA family you choose from, they are reliable timekeepers for a lifetime. OMEGA differentiates due to their on-going innovation and urge to deliver highly accurate and high-quality watches. This, combined with a heritage that is almost unbeatable by any other watch brand, makes OMEGA a competitive and interesting watch brand for both collectors as well to those who only want to buy 'a good watch'.

OUR CUSTOMERS RATE US

British Watch and Clockmakers Guild
British Horological Institute
American Watch and Clockmakers Institute

Follow our Workshop

Facebook
Twitter
Pinterest
Instagram