Skip to main content

Repair & Care of the Finest Watches Since 1987

We have been looking after watches with distinction for over 4 decades

Our state of the art workshop is one of the few in the U.K that is certified to service and repair IWC watches onsite to the highest industry standard. 

So whether you have an IWC chronograph in need of a service or you need your IWC refurbished we will be able to give it some much needed TLC.

Our team of highly skilled watchmakers have been trained to the highest industry standard and our head watchmaker has received IWC specific training in Switzerland. The first Scottish watchmaker ever to do so.

Our watchmakers have joined us from some of the most prestigious manufacturers in the world so you can be rest assured your watch is in good hands.

Repair Report Example

The estimating process consists of the watch being dismantled and thoroughly examined for wear and a diagnostic inspection of the movement, case and bracelet for problematic issues. We ask for a £25 diagnostic fee that contributes towards the diagnostic inspection of your watch, the provision of an estimate, administration costs, and the insurance of your watch whilst in our care. We also provide you with a Repair Report PDF which details exactly the issues your watch is experiencing along with photographs from inside your watch.

To uncover the problem with your watch our watchmaker needs to carryout a full diagnostic inspection of your timepiece, which can take up to an hour per watch. We have one of the busiest independent workshops in the UK and we put aside time every morning to carryout diagnostic inspections allowing our watchmakers to retain an unbroken workflow and much needed concentration. If you could allow 7 days for us to inspect your watch and then source the necessary cost of parts from IWC before we send you a repair quotation for your approval.

Repair Report Example

From date of accepting your repair quote we aim to have your watch returned to you within 14 days. On occasion this can be longer as we are restricted by the time it takes IWC to deliver the necessary parts for your repair which may be on back order. We look to keep you updated every step of the way and continually chase up any outstanding part orders on a daily basis. If the watch requires specific parts that we are unable to access directly from IWC we will contact you to let you know we are sending it on to their workshop for a full estimate under the care of our account.

Servicing an IWC watch is an intricate and labour intensive process that should only be carried out by experienced watchmakers. Your IWC watch is a trusty companion that is serving you 24 hours a day, 7 days a week, 365 days a year. Like anything in life, after many years of loyal service it is bound to require some much needed TLC. There isn’t an exact set time for when you should have your IWC watch serviced but the general consensus is between 3-5 years. The reason for this is the lubricants inside the watch have a certain lifespan so if you continue wearing your watch without having it serviced the parts will wear much faster as the lubricating oils will have dried up and while it will not cause drastic irreparable damaged it will effect how well your IWC watch performs and can lead to an expensive repair bill in the future to replace parts.

The following steps are what is required to service your IWC watch;

1.   Watch is booked in to our workshop and is given a cosmetic inspection by our admin team, photographed and details noted.

2.   Your watch is assigned to one of our expert watchmakers who undertake a full diagnostic inspection to produce an accurate repair value. This is carried out as some large components aren’t included in the service cost such as bridges, balance wheels, new glass and dial replacements.

3.   The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.

4.   Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.

5.   Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts. After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.

6.   We assemble the movement and fit the dials and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.

7.   We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.

8.   The case if reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.

9.   Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.

10. Once satisfied with the watches performance it is handed in tour admin team who contact you to arrange for delivery or collection of your IWC watch.

To make it as clear and simple as possible our IWC repair price is calculated by our watchmakers’ time plus the cost of any necessary parts. This is so you know exactly what you are paying for. Until we have had a chance to diagnostically inspect your watch in our workshop we will not be able to give an exact repair quotation but the following prices are an indicator of the from value of our watchmakers' time to servive an IWC;

Diagnostic Inspection Charge - £30

Automatic IWC Service  - £355

Chronograph IWC Service - £475

IWC Case and Bracelet Refurbishment - £150

These guide prices are excluding the value of any necessary parts that need replaced.

Is your IWC strap looking a bit tired? Do you fancy a new strap colour or material to revitalise your watch?  We have full access to the official range of IWC straps and bracelets so please drop us a line if you would like to be sent a selection of options for your treasured IWC watch. A new strap or bracelet can make your trusty IWC look factory new.


British Watch and Clockmakers Guild
British Horological Institute
American Watch and Clockmakers Institute

Follow our Workshop