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Cartier Watches

You need a Cartier watch service, now what?

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Cartier Watch

When the time comes for your Cartier Watch Service it can be difficult to know where to turn

Do you return it to the jewellers where you bought it? Do you hand it over a shopping centre kiosk? What about the number of online 'specialists'?

Many claim to be the fastest, the cheapest, the most experienced, leaving you confused with who to trust with your precious Cartier. We have created this step-by-step guide to help you understand the accredited process of having your Cartier serviced and what issues your watch may be experiencing, helping you make an educated decision when choosing a repair centre.

What’s wrong with my Cartier watch?


That Cartier on your wrist is a marvel of human engineering, with up to and sometimes exceeding 60 meticulously manufactured parts working in unison to keep accurate time.

Not only is it working for you 24 hours a day, 7 days a week, 365 days a year, it also has to sustain the jolts and movement of day to day living which is no easy feat. Over time your Cartier watch is going to need to be maintained by a professional watchmaker to restore it to optimum performance. Some of the most common faults your watch could be experiencing are;

Irritants in the Movement

Irritants in the Movement

The number one reason for your watch experiencing issues is a buildup of dirt and irritants inside the movement. The tolerance levels inside watch movements are so fine that any amount of dirt or dust can cause poor performance by becoming trapped between the parts. It is with this in mind that all watches should be serviced every 3-5 years to clean the movement completely and when having a battery replaced all seals and gaskets should be replaced to protect the movement from exposure to irritants. It is so important for a watchmaker’s workshop to be as clean and dust free as possible when working on your watch so always ask to see the workshop when having your watch repaired. If it doesn’t look like you could eat your dinner off the floor then it isn’t a suitable place for premium watch repairs to be carried out.


Problems with the Mainspring

The second most common problem that can affect your watches performance is an issue with the mainspring. The mainspring is your watches power source, which slowly unwinds releasing the right amount of energy to power the wheel train. It is the mainspring that is being wound when you turn the crown on a manual watch or when the oscillating weight in an automatic watch turns. If your crown is turning completely without any resistance this is most likely because your mainspring is broken and will need to be replaced. Without the mainspring performing at it’s optimal level your watches performance will suffer, so it is often replaced during repairs or services. You cannot however overwind a watch which is often what people believe to have happened when bringing in for repair.

Dry Oils and Lubricants

Dry oils and lubricants

Your watch has a number of moving parts all working together in unison. To stop each part wearing against each other specialist oil and lubricants are used to keep everything moving smoothly. These oils and lubricants only have a set shelf life and will dry up over time resulting in your watches parts grinding and wearing each other down. This causes dust and irritants to fill the movement and the level of accuracy to be diminished. Having your watch re-lubricated is very intricate work as there is a fine line between under and over oiling the movement and should always be carried out by an experienced watchmaker.

Moisture and Water damage

Moisture and Water damage

Nothing ruins a watch faster than water damage, causing rust throughout the movement. The only option available to repair if rust has set in is to replace the movement in it’s entirety. Although many watches are marketed as ‘water resistant’ this is only half true. The majority of watches are only splash proof and should never be submerged fully in water. Only specialist diving watches are designed to be worn under water. If in doubt you should always err on the side of caution and take your watch off if you plan on being anywhere near water as the damage to your water through water ingress could be substantial.

Magnetized movement

Magnetized movement

Just like other metals your watches movement can become magnetized when it comes into contact with certain levels of magnetic fields. These can be found near microwaves, large speakers or even the magnetic closure of purses and bags. A magnetized watch will run much faster than normal. Once magnetized you will have to take your watch into a professional watchmaker who will be able to check the movement and demagnetise using a special machine.

High Movement Consumption

High Movement Consumption

The older quartz movements (battery powered) become the higher their consumption can be which results in a new battery being needed more frequently. This can be due to dirt inside the movement, which is making the battery work harder to power the watch. It is often better value to replace the quartz movement in its entirety rather than service the watch as the replacement movement is cheaper than the value of the time it would take to strip and restore.

Where do I get a quote for a Cartier watch service?

  • You need to locate an Cartier Certified Watchmaker who has received Cartier specific training
  • Find an accredited Cartier Service centre to ensure your Cartier repair is being carried out correctly.
  • Either drop off your watch in person or use the post to have a certified watchmaker examine your watch and prepare a diagnostic report for you.
  • It is important to only use an accredited service centre to ensure the repair to your watch has been carried out to Cartier standards and with genuine Cartier parts, retaining the value in your watch

We are proud to be an accredited Cartier Service Centre. We offer a free repair pack which allows you to safely and securely post your Cartier to our workshop from your nearest post office.

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All watch deliveries are insured to £20,000 and tracked by Royal Mail

What is involved in a Cartier Watch Service?

  • 1The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.
  • 2Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.
  • 3Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts.
  • 4After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.
Cartier Watch Service
  • 5We assemble the movement and fit the dial and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.
  • 6We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.
  • 7The case is reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.
  • 8Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.

What is the price of a Cartier watch service?

Cartier Watch Repair Price list

  • Maintenance Service – £120
  • Automatic Watch Service – £405
  • Chronograph Service – £520
  • Case and Bracelet Refurbishment – £265
  • New Sapphire Glass – £POA
  • New Bezel – £POA
  • Bracelet Restoration – £POA
  • New Strap – £POA

These are guide prices only, all watches are diagnostically inspected and quoted on a case by case basis

Your Cartier watch must always be diagnostically inspected first to produce an accurate repair quotation, this allows the watchmaker to find out exactly what issues need addressed and price any parts accordingly.

However most repairs are covered in a full Cartier watch service price which is varies depending on model. The price is made up of the master watchmakers time in servicing the watch (which can take up to 4 hours) and the cost of any parts required to restore performance. If you are being offered a service for cheaper than these costs it would be advisable to proceed with caution as it may be generic parts that are being used in your repair resulting in your watch losing its worth and running into similar problems soon after. The old adage holds true for luxury watch ownership, buy cheap, buy twice. Having your watch maintained by an accredited service centre will ensure your Cartier watch lasts long into the future and retains its value.

How long do Cartier repairs take?

Time for parts to arrive from manufacturer (can’t keep stock as too vast) and watchmakers time (can only do 2 services a day) Master watchmakers are in high demand with only a select few across the U.K who are trained and accredited to work on Cartier watches.

UpdatesWe provide email and text updates on the progress of your watch repair.


First Class Professional Service. I recently purchased a new watch from John Vincent. From the moment I placed the order, to the moment I received the watch, I was kept informed of exactly what was happening. This was then followed up with a phone call to enquire how things were going and if there was anything I required. I would not hesitate in recommending John Vincent to anyone who was enquiring about a watch.

Andy Grieve

Why choose Jon Vincent Watchmakers?

Fully Accredited
Fully Accredited

Fully accredited workshop in the U.K., purpose built to the highest Swiss standards.

Free and Secure Postal Repairs
Free Delivery

Our fully insured & tracked postal packs allow you to send your watch to us from anywhere in the U.K

Official parts and processes
Official Parts

Brand specific tooling and full access to official parts.

Established since 1987
Established 1987

Highly skilled team of watchmakers.

Restore your watch to showroom new

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The History of Cartier

Cartier - A brief History

A favourite amongst the international elite, Cartier has become synonymous with exquisitely crafted timepieces adorned by lavish jewels. While maintaining top quality horological precision, Cartier watches are unique for their combination of horological expertise and timeless chic. 

The company as it is known today takes its origin from 1847, when Louis Francois Cartier sprung the business to success by producing handmade jewellery in a small workshop at 29 Rue Montorgeuil. Quickly gaining recognition for the exceptional quality of his products, he was considered one of the finest jewellers in Paris. Although Louis established the brand in France, the company’s heyday was yet to come. It was not until 1874, when Louis’ grandsons: Louis, Pierre, and Jacques took over the company that Cartier was transformed into a global empire.

Essential to the brand’s development was young Louis Cartier, who proved to be not only an outstanding goldsmith but an exceptional businessman as well. From his early beginnings in the family business, he recognised the value of custom made products, prioritising the individual needs of clients. He created the so-called ‘objets d’art’, items highly sought after by collectors for their unparalleled beauty and elaborate ornamentation. Cartier’s focus on individualisation positioned the company as a favourite amongst the most affluent members of society, who desired products that were truly one-of-a-kind.

Cartier’s watches found particular appeal amongst Russian nobility and eastern aristocracy who were instantly spellbound by its sumptuous style. It wasn’t long until the brand’s fame reached England. Becoming a favourite also amongst British royalty, Edward VII famously proclaimed Cartier the ‘Jeweller of Kings and King of Jewellers’, and was one of the main agents who encouraged the opening of a Cartier branch in London in 1902.

In 1909 the company substantially increased its popularity by opening a shop in New York. An instant success, the brand was soon relocated to new premises at 653 Fifth Avenue, where it exists to this day. In 1910 Cartier once again expanded, opening new branches in Moscow and the Persian Gulf. This way it widened its clientele including not only European rulers, but also the maharajas of India, and Kings of Siam and Nepal.

Cartier’s popularity did not cease despite the raging of the First World War. It continued to prosper thanks to its original designs and uncompromising horological excellence. The inter-war years saw the opening of additional branches in resort destinations, Cannes and Monte Carlo. Shortly after that, further branches were opened in Geneva, Hong Kong and Munich.

A master jeweller and innovative watchmaker, Louis Cartier’s (1875-1942) ‘Santos’, created in 1904 was the company’s very first men’s wristwatch. It was designed by Cartier for his friend and client Alberto Santos-Dumont – an early pioneer of aviation, seeking an accurate timepiece to check the performance of his airship. By 1911, the company commercialised the ‘Santos’ with movements supplied by Edmond Jaeger, Cartier Paris and the European Watch and Clock Co. Marketed as the watch for an adventurous man, the ‘Santos’ played an important role in influencing the Parisian aristocracy to switch from pocket watches to wristwatches, a suitable alternative in the modern age.

Cartier Santos

Arguably the most iconic Cartier wristwatch is the ‘Tank’ model. Introduced in 1917, during the First World War, it took shape after the aesthetic of the tough machine age, especially the American war equipment used in European battlefields. Nowadays the Tank is offered in eleven different versions, and is regarded as a timeless classic, appealing to those with an eye for beautiful simplicity.

Cartier Tank

Another popular model is the Pasha watch. A timepiece created following the commission of the ruler of Marrakesh, who wanted a watch he could swim in. The line is available in both quartz and mechanical options, and is a unique combination of elegance and comfort.

Cartier Pasha

As an unparalleled enthusiast of extravagant watch designs which respect to horological tradition, Cartier is credited for rediscovering some long-forgotten arts in watchmaking. This most famously includes Cartier’s elaborate ‘mystery watches’. Unique for their mysterious ‘floating’ of the two seemingly unattached steel hand, these watches are regarded as some of the most original on the market.

Cartier 'mystery watch'

The incredible diversity of Cartier products ranging from extravagant watches with oriental Art Deco designs to minimalist sophistication, has enabled the company to stay ahed of the competition, and appeal to customers with distinctive tastes. By offering a wide spectrum of choice of shape and material, Cartier watches find enthusiasts amongst the most fashion-conscious individuals. All this contributes to why Cartier maintains its position as one of the leading brands in the watch industry, continually setting new trends in design.

Insisting on a union of horological expertise and dazzling aesthetics, Cartier is unsurprisingly a favourite amongst the most affluent individuals. From its early beginnings, the company has been associated with refined taste and prestige. Today it maintains its tradition of offering custom-made, personalised products fit for royalty, alongside the more popular manufactured timepieces, always adding brilliance to the wrists they adorn.

Images ©: Header. A Blog To Watch  1. Breguet; 2. Telegraph


Jon Vincent watchmakers have been repairing the world’s finest watches since 1987, providing a valuable and secure repair service for luxury watch owners across the U.K.

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