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Repair & Care of the Finest Watches Since 1987

We have been looking after watches with distinction for over 4 decades

HAVING YOUR WATCH SERVICED

Servicing a watch is an intricate and labour intensive process that should only be carried out by experienced watchmakers. Your watch is a trusty companion that is serving you 24 hours a day, 7 days a week, 365 days a year. Like anything in life, after many years of loyal service it is bound to require some much needed TLC. There isn’t an exact set amount of time for when you should have your watch serviced but the general consensus is between 3-5 years. The reason for this is the lubricants inside the watch have a certain lifespan so if you continue wearing your watch without having it serviced the parts will wear much faster as the lubricating oils will have dried up and while it will not cause drastic irreparable damaged it will effect how well your watch performs and can lead to an expensive repair bill in the future to replace parts.

The following steps are what is required to service your watch;

1) Watch is booked in to our workshop and is given a cosmetic inspection by our admin team, photographed and details noted.

2) Your watch is assigned to one of our expert watchmakers who undertake a full diagnostic inspection to produce an accurate repair value. This is carried out as some large components aren’t included in the service cost such as bridges, balance wheels, new glass and dial replacements.

3) The watch is broken down and the movement is removed from the case. The bracelet, case, seals and movement are inspected thoroughly to diagnose any issues. We strip the whole movement and the case components.

4) Every part inside the watch is inspected for wear and anything showing the slightest sign of deterioration is removed and replaced with new parts from the manufacturer. Tolerances inside watches are so fine that even the smallest defect can affect performance.

5) Once inspected all parts are then put through our ultrasonic cleaner with specialist fluids, which removed old grease from the parts. After it goes through the cleaning agent and three rinsing agents, it is put through a drying process resulting in a completely clean movement ready for re-assembly and lubricating.

6) We assemble the movement and fit the dial and hands assuring everything are aligned and then time test the watch to assure it is performing accurately.

7) We then move on to the case and bracelet (if the watch has one) which is cleaned and refurbished. We use various polishing, cutting and grinding wheels to remove any small dents, scratches and imperfections where possible, brining the watch as close to new condition as possible.

8) The case is reassembled so it is now a watertight empty case. We then pressure test it to the required bar to ensure there are no leaks.

9) Watch is reassembled and time tested for the second time and placed on test for 2-3 days on our workshop simulator which slowly moves the watch round in different positions. This allows us to monitor the watches performance and see if any further adjustments are required.

10) Once satisfied with the watches performance it is handed in to our admin team who contact you to arrange for delivery or collection of your watch.

British Watch and Clockmakers Guild
British Horological Institute
American Watch and Clockmakers Institute

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