Our state of the art workshop is one of the few in the U.K that is certified to receive Baume et Mercier watch repairs. So whether you have a Baume et Mercier chronograph in need of a service or you need your Baume et Mercier refurbished please get in touch. There are however certain models that we are unable to repair onsite and may need to be sent back to Baume et Mercier for parts. We will happily facilitate this for you under our account and keep you updated along the way.
Our team of highly skilled watchmakers have been trained to the highest industry standard and our head watchmaker has received Baume et Mercier specific training in Switzerland. The first Scottish watchmaker ever to do so.
To uncover the problem with your watch our watchmaker needs to carryout a full diagnostic inspection of your timepiece, which can take up to an hour per watch. We have one of the busiest independent workshops in the UK and we put aside time every morning to carryout diagnostic inspections allowing our watchmakers to retain an unbroken workflow and much needed concentration. If you could allow a week for us to inspect your watch and then source the necessary cost of parts from Baume et Mercier before we send you a repair quotation for your approval.
The estimating process consists of the watch being fully dismantled and thoroughly examined for wear and a diagnostic inspection of the movement, case and bracelet for problematic issues. We ask for a £25 diagnostic fee that contributes towards the diagnostic inspection of your watch, the provision of an estimate, administration costs, and the insurance of your watch whilst in our care. We also provide you with a Repair Report PDF which details exactly the issues your watch is experiencing along with photographs from inside your watch. I’m sure you understand the amount of time and expertise that goes into diagnosing the problem with your watch and the fee is simply to cover our costs and allow us to deliver a level of service excellence that your timepiece deserves.
From date of accepting your repair quote we aim to have your watch returned to you with 14 days. On occasion this can be longer as we are restricted by the time it takes Baume et Mercier to deliver the necessary parts for your repair which may be on back order. We look to keep you updated every step of the way and continually chase up any outstanding part orders on a daily basis. If the watch requires specific parts that we are unable to access directly from Baume et Mercier we will contact you to let you know we are sending it on to their workshop for a full estimate under the care of our account.
Servicing a Baume et Mercier watch is an intricate and labour intensive process that should only be carried out my experienced watchmakers. Your Baume et Mercier watch is a trusty companion that is serving you 24 hours a day, 7 days a week, 365 days a year. Like anything in life, after many years of loyal service it is bound to require some much needed TLC. There isn’t an exact set amount of time for when you should have your Baume et Mercier watch serviced but the general consensus is between 3-5 years. The reason for this is the lubricants inside the watch have a certain lifespan so if you continue wearing your watch without having it serviced the parts will wear much faster as the lubricating oils will have dried up and while it will not cause drastic irreparable damaged it will effect how well your Baume et Mercier watch performs and can lead to an expensive repair bill in the future to replace parts.
The following steps are what is required to service your Baume et Mercier watch;
To make it as clear and simple as possible our Baume et Mercier repair price is calculated by our watchmakers’ time plus the cost of any necessary parts. This is so you know exactly what you are paying for. Until we have had a chance to diagnostically inspect your watch in our workshop we will not be able to give an exact repair quotation but the following prices are a good indicator of a from value;
Automatic Baume et Mercier Service – 3.5 Hours - £280
Chronograph Baume et Mercier Service – 4.5 Hours - £360
Is your Baume et Mercier trap looking a bit tired? Do you fancy a new strap colour or material to revitalise your watch? We have full access to the official range of Baume et Mercier straps and bracelets so please drop us a line if you would like to be sent a selection of options for your treasured Baume et Mercier watch. A new strap or bracelet can make your trusty Baume et Mercier look factory new.