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Repair & Care of the Finest Watches Since 1987

We have been looking after watches with distinction for over 4 decades

The Jon Vincent Watchmakers 5-Years Limited Warranty

 

Key benefits

1
Jon Vincent Watchmakers repairs are conducted according to the highest industry standards. It’s this exceptional quality that gives Jon Vincent Watchmakers the confidence to offer a 5-year warranty. 

2
Jon Vincent Watchmakers is the only repair workshop that we know of to offer a 5-year warranty. Giving you complete peace of mind. 

3
The warranty is a full Jon Vincent Watchmakers warranty meaning that you will get the same level of cover from day 1 to day 1,825. 

4
The warranty is transferable to later owners. This means a 3 year old repair will still have the remaining warranty, longer than many of our competitor’s repair warranty.

5
Cost of maintaining your watch will be lower with this generous offer and resale value may be higher.

 

 

Terms and exclusions

 

At Jon Vincent Watchmakers, we don’t just repair watches that look nice. We want our customers to enjoy them for years to come.

 

We use the latest technical know-how to repair our client’s watches – and we think you’ll appreciate this every time you put it on your wrist. In fact, we’re so proud of how well we repair watches that we offer one of the most comprehensive warranties around.

 

The Jon Vincent Watchmakers 5-Years Limited Warranty applies only to mechanical watches repaired by Jon Vincent Watchmakers or an authorised Jon Vincent Watchmakers workshop. Quartz movement watches or any other non-mechanical movement watches will only be covered by the manufacturer recommended warranty.

 

The Jon Vincent Watchmakers 5-Years Limited Warranty only applies when the full recommended repair course has been approved by the customer - repairs that are only partially approved by the customer will not be covered.

 

The Jon Vincent Watchmakers 5-Years Limited Warranty is given at JV Watchmakers Ltd. discretion and should not be considered an automatic right.

 

This document explains the terms & exclusions for two relevant separate warranties that apply to our range of watch repairs, as below:

 

  • Basic Warranty
  • Parts Warranty

 

What’s covered?

Jon Vincent Watchmakers warrants a newly repaired watch to be free of defects in material or workmanship – we’ve set out the terms and conditions for this below. An authorised Jon Vincent Watchmakers workshop will make any repairs, using new or refurbished parts, to put right any problem covered by this Limited Warranty free of charge. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only. The Jon Vincent Watchmakers 5-Years Limited Warranty only applies when the full recommended repair course has been approved by the customer - repairs that are only partially approved by the customer will not be covered.

 

The warranty period

The new watch repair Limited Warranty is divided into one 5 year period. This begins on the date of the repair completion (which may differ from the date the watch is collected or received by the client). The warranty transfers to each new owner as long as it hasn’t expired or been invalidated.

 

What’s covered by the basic warranty?

The Jon Vincent Watchmakers 5-Years Limited Warranty covers a new Jon Vincent Watchmakers watch repair for up to 60 months from the date of repair completion. Work conducted and only parts replaced as part of the repair are covered by the basic warranty.

 

Exceptions to this are:

  • Battery/ Battery & Reseal – this is not covered
  • Straps and Bracelets - these are covered by the manufacturer warranty
  • Age restricted models - watches aged over 15 years may not be applicable

 

DLC coatings PVD coatings

The DLC and PVD coatings will remain covered by manufacturer warranty issued at purchase of the timepiece. Jon Vincent Watchmakers are not liable for the performance of parts or materials covered under the original manufacturer’s warranty.

 

Limited liability

Under this warranty, Jon Vincent Watchmakers are only liable for the repair or replacement of those processes and those parts replaced at the time of original repair by an authorised Jon Vincent Watchmakers workshop that are defective in material or workmanship. Jon Vincent Watchmakers are not liable for the performance of parts or materials covered under the original manufacturer’s warranty. Jon Vincent Watchmakers are not liable for any costs that may incur getting to a workshop, supplying a replacement watch or as a result of being without the watch during warranty repairs.

 

What’s not covered?

Damage due to factors beyond Jon Vincent Watchmakers control:

  • Any damage due to corrosion which is caused by industrial fallout, accident, damage, abuse, watch modifications or interaction with damaging or corrosive materials
  • Any damage due to corrosion caused not by a defect in materials or workmanship, but by not maintaining a watch as set out in the owner’s manual
  • Any damage due to corrosion caused by misuse, abuse such as a missed annual performance inspection

 

Damage due to a lack of maintenance or the use of non-genuine or inferior quality parts or wrong lubricants:

  • Lack of proper maintenance as described in the owner’s manual or considered standard within the industry

 

Normal deterioration

  • Normal wear, tear or deterioration such as discolouration, fading or dints and scratches
  • Gradual wearing of mechanical components in proportion to usage

 

Straps and Bracelets

  • Straps and bracelets are covered by the watch manufacturer’s warranty.

 

Work conducted by the manufacturer

Sometimes it is required that a watch be sent to the manufacturer for repair. This can be due to a number of reasons some of which are, but not excluded to: the age of watch; lack of access to parts and/or parts restriction by manufacturer; restricted calibers which only the manufacturer can work on. In all instances the client will be informed beforehand, and the work conducted will only be covered by the manufacturer warranty.

 

Jon Vincent Watchmakers are not liable for the performance of parts or materials covered under the original manufacturer’s warranty.

 

The Jon Vincent Watchmakers 5-Years Limited Warranty applies only to mechanical watches repaired by Jon Vincent Watchmakers or an authorised Jon Vincent Watchmakers workshop. Quartz movement watches or any other non-mechanical movement watches will only be covered by the manufacturer recommended warranty.

 

Extra expenses and damages

Jon Vincent Watchmakers won’t reimburse for any financial loss or other damages. for example, loss of use, postage, travel costs or loss of earnings.

 

Customer responsibilities

Customers should regularly look closely at the case, crown and pushers on the exterior body regularly. If any dints or scratches in the surface, paint or protective coating are found, they should be immediately restored to manufacturer specifications. 

 

In certain conditions, special care should be taken to protect your watch from corrosion.

 

If damage occurs in any way that may affect the watch, have it repaired as soon as possible

 

Maintenance

Customers must use and maintain their watch properly. If they wear their watch in severe or non-usual conditions, they should follow the extra maintenance steps set out in the owner’s manual.

 

Maintenance records

The scheduled maintenance records should be filled in whenever the watch goes in for scheduled annual performance inspection. It is the customer’s responsibility to ensure this is done accurately.

 

5-year limited warranty annual performance inspection

To maintain the benefits of the Jon Vincent Watchmakers 5-Years Limited Warranty your watch requires an annual performance inspection to be carried out by an authorised Jon Vincent Watchmakers workshop. Failure to do so will invalidate the Jon Vincent Watchmakers 5-Years Limited Warranty.   

 

Warranty period

The warranty period is for the first:

 

60 months

 

The warranty period begins from the date of repair completion (which may differ from the date the watch is collected or received by the client) and it is transferable to subsequent owners as long as it hasn’t expired or been invalidated. 

 

For this warranty to remain valid a watch repaired by Jon Vincent Watchmakers should be given an annual performance inspection by a Jon Vincent Watchmakers authorised workshop every 12 months. It is entirely the responsibility of the client to remember to schedule and arrange delivery of the watch for the annual performance inspection. 

 

Jon Vincent Watchmakers will not be held liable as a result of a missed annual performance inspection. 

 

Jon Vincent Watchmakers will not be held liable for the postage and delivery costs of a watch being sent for an annual performance inspection, with all delivery and collection costs being met by the client.

 

If at any point during the warranty period the watch is opened, inspected or adjusted by anyone other than a Jon Vincent Watchmakers workshop, the warranty will be invalidated.

 

Limited liability

Under this warranty, Jon Vincent Watchmakers are only liable for the repair or replacement of parts that were replaced as part of the original repair that are defective in material or workmanship. Jon Vincent Watchmakers are not liable for any costs you may incur getting to a workshop, supplying a replacement watch or as a result of being without the watch during warranty repairs.

 

Parts limited warranty

Jon Vincent Watchmakers warrant that Jon Vincent Watchmakers uses genuine parts which according to manufacturer specifications will be free of defects in material or manufacturing (where this is not the case Jon Vincent Watchmakers reserves the right to revert to the manufacturer warranty). This warranty only covers those parts replaced as part of the original repair by an authorised Jon Vincent Watchmakers workshop.

 

Limited coverage

The Jon Vincent Watchmakers 5-Years Limited Warranty shall not apply to the following:

 

General Exceptions

  • Defects judged by Jon Vincent Watchmakers as being caused by the failure to follow the frequency and requirements of routine maintenance services or the failure to have such routine maintenance services performed.
  • Defects, which are attributable to careless handling, accident, improper use of the watch.
  • Damage occurring as a result of any act or omission, which is wilfully negligent, save by Jon Vincent Watchmakers authorised workshops.
  • Defects arising from the use of non-genuine parts or accessories not approved by Jon Vincent Watchmakers, or the use of incorrect specification lubricants or fluids not approved for use in the watch by the manufacturer or Jon Vincent Watchmakers.
  • Any modifications or alterations performed outside the scope of normal routine maintenance or running repairs without the express approval of Jon Vincent Watchmakers.
  • Deterioration, staining or corrosion, which will occur due to normal exposure and usage on plated parts, paint coatings, rubber or plastic components, soft metals, precious stones.
  • Alleged defects, which are a direct result of manufacturing or material defects, or are not recognised as affecting the quality or function of the watch.

 

Examples of these include, but are not limited to:

  • Noises, Rattles or vibrations of low amplitude or frequency, which are considered to be representative of the characteristics of the watch.
  • Panel gaps, or any other defects, which are considered to be representative of the permitted manufacturing tolerances, accepted by the manufacturer.
  • External appearance defects which are not apparent unless magnified by special means, which are considered to be of a minor cosmetic nature and having no affect upon the general appearance or quality of the watch, or which are representative of the standards of finish expected by the manufacturer.
  • Corrosion or other external damage resulting from impact chipping or any other form of impact.
  • Damage which is “secondary” and is as a direct result of any primary damage or defect upon which no action or rectification has taken place.
  • Failure or damage occurring during the period of the warranty or faults developing during that period unless rectified immediately.
  • Defects occurring as a result of “fair wear and tear”. “Fair wear and tear” is defined as deterioration occurring through usage and no defect of material or a manufacturing nature is evident.
  • Breakage or scratching of glass, or any part of the watch, occurring after delivery of the watch to the owner.

 

Loss directly or indirectly contributed to, by or arising from:

  • The radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly, or nuclear component thereof
  • Any other fallout or environmental conditions
  • Acts of war, tension or civil unrest.
  • Damage to casings caused by impact, frost, and lack of maintenance.
  • Consequential loss of any kind whatsoever arising directly or indirectly from the claim, or even from any source giving rise to a claim under warranty.
  • Warranty repairs can only be carried out by a Jon Vincent Watchmakers authorised workshop and any warranty based repairs carried out by non Jon Vincent Watchmakers authorised workshops will not be reimbursed.

 

Betterment of any kind: 

  • Where a part, case or attachments etc. has been damaged not by manufacturing defect and then becomes defective, only the area that has a manufacturing defect will be repaired under the watch warranty.
  • Increase repair costs due to a warranty defect not being rectified at first signs of issue will not be covered.
  • Deterioration or damage, of any kind, caused by the close proximity of corrosive of acidic substances.
  • Battery damage caused by insufficient regular maintenance.
  • Adjustments of any kind after delivery to the watch owner.

 

Transfer of Warranty

The Jon Vincent Watchmakers 5-Years Limited Warranty can be transferred to any new owner. The warranty cannot be transferred to another watch. It is the responsibility of both the original and the new owners to inform Jon Vincent Watchmakers of change of ownership; not informing of change of ownership by both parties will invalidate the warranty. Jon Vincent Watchmakers will not be held liable for the correct operation of the watch at point of transfer or sale to new owner.

 

Change of Ownership

If the watch is sold on, the previous owner and the new owner must both inform Jon Vincent Watchmakers within 30 days of sale or transfer. We will then update the details on our system to show the new owner as the registered owner of the watch.

 

Annual Performance Inspection

For this warranty to remain valid a watch repaired by Jon Vincent Watchmakers should be inspected by a Jon Vincent Watchmakers workshop every 12 months for a scheduled annual performance inspection.

 

To ensure the continued reliability of the watch, certain routine maintenance and service operations are required at specific time intervals, using parts and practices which meet Jon Vincent Watchmakers technical performance and quality specifications. It is the responsibility of the watch owner to ensure that the watch is maintained in line with the required Jon Vincent Watchmakers annual performance inspection schedule.

 

The new watch warranty will be invalidated and the functioning and reliability of the watch may be adversely affected if maintenance and servicing is not performed in line with Jon Vincent Watchmakers requirements.

 

We recommend that the watch owner take the watch to a Jon Vincent Watchmakers workshop who has specific expertise, training and specialist equipment and will fit parts of the correct specification and quality in order to ensure that work is carried out to the standards Jon Vincent Watchmakers requires and you expect.

 

The watch owner may choose an independent service provider to provide routine maintenance and service and to fit alternative parts, however this will invalidate the Jon Vincent Watchmakers 5-Years Limited Warranty.

 

Warranty repairs can only be carried out by a Jon Vincent Watchmakers authorised workshop.

 

It is the responsibility of the owner to ensure that routine maintenance and servicing is carried out in accordance with the terms and conditions of the warranty. In the event of a claim under the Jon Vincent Watchmakers warranty, proof of maintenance and servicing in accordance with Jon Vincent Watchmakers requirements will be required. Therefore it is the responsibility of the watch owner to ensure all documentation and invoices are kept and up to date and are available to be presented to the Jon Vincent Watchmakers authorised workshop.

 

The watch owner's routine maintenance records must be completed at each scheduled service time with the following:

  • Watch serial number and case reference
  • Date of service
  • Age of watch (proof of purchase may be required to ascertain exact age)
  • Service provider stamp
  • Service provider Watchmaker/Technician signature
  • Details of the watch (i.e. brand, model, etc.)
  • Details of the work carried out (i.e. what service has been carried out)
  • Details of all parts fitted (which must include: parts numbers, description, manufacturer name and individual costs).
  • Copy of the Diagnostic Report showing that all of the Jon Vincent Watchmakers service schedule and requirements have been carried out.

 

It is the responsibility of the watch owner to ensure that the maintenance records are completed correctly, failure to do so may lead to the warranty being invalidated.

 

Claim determination

In order to determine any claim, if there is a dispute, Jon Vincent Watchmakers may instruct an independent watchmaker (not employed directly by Jon Vincent Watchmakers) in order to satisfy and determine the validity of the claim. The independent watchmaker may be directly from the manufacturer of the watch.

British Watch and Clockmakers Guild
British Horological Institute
American Watch and Clockmakers Institute

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