‘In horology, a complication refers to any feature beyond hours and minutes. One of the most common types of complications are date complications.’ Read more
Get your FREE Watch Repair quote
Please send me a FREE Repair Quote
- Complete the form on this page. You’ll get your free postal repair pack in 3 working days.
- Place your watch inside the pack. Send it FREE from your nearest post office.
- We contact you when your watch arrives. Then give you a quote for repairs
- If you want to go ahead, you receive your repaired watch in 21–28 days
Your watch is valuable. And so is your peace of mind. That’s why our postal repair service comes with:
- Tamper-proof packaging
Your watch stays safe, secure, and protected at all times
- Insurance up to £20,000
This covers your watch while in transit and at our workshop
- Your watch returned within 21–28 working days
Repairs guaranteed for up to 2 years
- Tracked with Royal Mail Special Delivery
From the moment it leaves your hands until it arrives in ours
- Free watch guide booklet
Features expert advice and tips on looking after your luxury watch
Please see the FAQ section below or call us on:+44 (0)1698 891289
Accredited Service Centre for the World's most prestigious brands
How safe is it to send my watch through the post?
Very. Each year our clients trust us with 1,000+ watches sent this way. We track deliveries from when you leave it with your post office, through any depots, until it arrives in our hands. And while we know watches are often priceless, we will also insure up to £20,000 for your peace of mind.
What happens if I don’t want to go ahead with repair?
No problem. We’ll return your watch using the same safe, secure and trackable method. This is available for a small £30 admin fee.
Does my watch repair come with a guarantee?
Most definitely. All work is guaranteed from 12 months up to 24 months, depending on what work has been done. Plus, you get a further 10% discount on any future repairs you might need beyond this time.
What’s the difference between sending my watch to you or to the manufacturer?
We’re fully accredited by the world’s leading brands, such as Cartier, IWC and Omega. That means all work is certified to be at the same high standard of expertise as the manufacturers. However, we also offer a highly personal service, based on 100+ years of collective watch repairing expertise.
How long do repairs take?
We pride ourselves on our industry-leading fast responses and repairs. Usually you can expect to have your watch returned to you within 21–28 working days. Of course, throughout this time you receive regular progress reports. All the way until your watch is back home and on your wrist.
The whole process from receipt acknowledgment of the watch,updates on progress, final delivery and quality of repair were first class. It was like getting a new watch .Frank Gaskell