Hassle-free Watch Repairs

How We Work

Arrival

Watch arrives through Royal Mail Special Delivery

Inspect

Inspect and diagnose the condition of your watch

Quote

Provide a course of repair and products for you

Repair

Restore your watch to model operating specifications

Deliver

Have your watch is back on your wrist looking its best

Book Your Watch Repair

Below you can choose the perfect time to book your watch in for repair and we will send you pre-paid Royal Mail Special Delivery tamper-proof packaging to parcel and send your watch to us securely

Complete Services get FREE fully tracked delivery direct to our workshop, fully tracked with up to £20,000 complimentary insurance cover

Our insurance only covers your watch in transit if you:

  • include your watch case reference and serial number in the “Watch Model” section below
  • email us a picture of the watch you are sending to us inside the packaging that we have sent you to [email protected]

LINE 1 LINE 2 TOWN POSTCODE We will only call you regarding your repair. Anything we should know?

Booking...

Your booking has been received

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Certified workshop & watchmakers 2 or 4 years limited warranty (T&Cs apply)

Royal Mail Special Delivery to us & return to you

More than 30 years experience

Rated 5 star EXCELLENT on Trustpilot

 

We Can Answer Your Questions

Call +44 (0) 1698 891 289 Email [email protected]

Rated Excellent

 

Frequently Asked Questions

How safe is it to send my watch?

Very. Every single day our clients trust us with their watches sent this way. We use a specialist service of the Royal Mail, who specialise in delivering items on time and secure. It is tracked from the second it leaves your possession, direct to our workshop. While we know watches are often priceless, we provide complimentary cover up to £20,000 and can quote for higher amounts if required.

What happens if I don’t want to go ahead with the repair?

No problem. This is available for a small Watchmakers Diagnostic Fee (£39.99 for modern watches | £74.99 for vintage watches) plus an Administration Fee of £24.99.

Does my watch repair come with a guarantee?

Most definitely. The majority of our work is guaranteed up to 24 months, depending on what work has been done, and for select Rolex services we provide an amazing 4 years warranty – the first and only independent service centre to offer this.

How long do repairs take?

We pride ourselves on our industry-leading fast response and repairs. Usually you can expect to have your watch returned to you within 3–4 weeks. Throughout this time you will receive regular text message and email updates, all the way until your watch is back on your wrist.