Book Your Luxury
The only thing complicated about our service,
are the watches we repair.
How We Work
Your watch brought to us using the most trusted Royal Mail Special Delivery
Inspect and diagnose the condition of your watch
Provide a course of repair and value for you
Restore your precious watch to fully operating model specifications
Your watch is back on your wrist performing at its best
Book Your Watch Repair
Choose a time to book your watch in for repair
We will send you tamper-proof packaging to parcel and send your watch
Your watch is delivered direct to our workshop, fully tracked with up to £20,000 complimentary insurance cover
For insurance purposes you must include your watch case reference and serial number in the “Watch Model” or the “Message” section below
For insurance cover you must email us a picture of the front and back of the watch you are sending in for repair to [email protected]
For insurance cover you must email us a picture of the watch you are sending in for repair sitting inside the packaging that we have sent you to [email protected]
Certified Swiss service
2 or 4 year limited warranty (T&Cs apply)
Complimentary collection & return
More than 30 years experience
Rated excellent on Trustpilot
The customer care was outstanding and I was kept fully informed at every stage of the process.”
Frequently Asked Questions
How safe is it to send my watch?
Very. Every single day our clients trust us with their watches sent this way. We use a specialist service of the Royal Mail, who specialise in delivering items on time and secure. It is tracked from the second it leaves your possession, direct to our workshop. While we know watches are often priceless, we provide complimentary cover up to £20,000 and can quote for higher amounts if required.
What happens if I don’t want to go ahead with the repair?
No problem. This is available for a small Watchmakers Diagnostic Fee (£39.99 for modern watches | £74.99 for vintage watches) plus an Administration Fee of £24.99.
Does my watch repair come with a guarantee?
Most definitely. The majority of our work is guaranteed up to 24 months, depending on what work has been done, and for select Rolex services we provide an amazing 4 years warranty – the first and only independent service centre to offer this.
How long do repairs take?
We pride ourselves on our industry-leading fast response and repairs. Usually you can expect to have your watch returned to you within 3–4 weeks. Throughout this time you will receive regular text message and email updates, all the way until your watch is back on your wrist.