Book your Luxury
Watch Repair

The only thing complicated about our service,
are the watches we repair.

Repairing an IWC luxury watch

How it Works

UPS Courier Collection

Choose when you want your watch collected by our secure courier


We inspect and diagnose the problem with your watch


Provide a course of repair and price for you


We restore your precious watch to showroom-new


Your watch is back on your wrist, performing at its best

Book Your Watch Collection

Choose a convenient time for our specialist courier to collect your watch

We send you tamper-proof packaging to parcel your watch

Your watch is delivered direct to our workshop, fully tracked with complimentary £2,000 insurance cover. If you require more than £2,000 cover we can provide a quote

Line 1 Line 2 Town Postcode We will only call you regarding your repair. Anything we should know?


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Certified Swiss service

4 year limited warranty (T&Cs apply)

Courier collection & return

More than 30 years experience

Rated excellent on Trustpilot

We Can Answer Your Questions

Call +44 (0) 1698 891 289

Email [email protected]

Rated Excellent

trustpilot reviews
“After careful consideration I selected JON to carry out that service. 
The customer care was outstanding and I was kept fully informed at every stage of the process.”
Don O’Connell
Omega Owner
“When I found JON on the internet I decided to give them a shot. Best thing I ever did!!”
Reginald Kirton-Vaughan Panerai Owner
“I was somewhat nervous about sending my pride and joy through the post, but they made the whole process very simple and secure.”
Jane Barlow-Kearsley
Rolex Owner
“Whilst having to pay for an unexpected repair came as a bit of a shock, I am very happy with the work done and pleased to know that my watch is now in excellent shape.”
John Lancashire
Cartier Owner
“The service was swift and of a fantastic quality. When my timepiece needs it’s next service there will only be a choice of one place to go.”
Simon Masson
Omega Owner
“Repaired by JON now keeps better time than when new”
W Werner
Omega Owner
“Right from the outset these guys were with me every step of the way totally reassuring and the special pack sent and on return were amazing very trusting honest and helpful”
Nicholas Simcox
Rolex Owner

Frequently Asked Questions

How safe is it to send my watch by courier?

Very. Each year our clients trust us with 1,000+ watches sent this way. We use a specialist division of an industry leading courier company, who specialise in precious high value items, and is tracked from the second it leaves your possession, direct to our workshop. And while we know watches are often priceless, we can provide insurance with UPS for any value.

What happens if I don’t want to go ahead with repair?

No problem. This is available for a small watchmakers diagnosis fee (£39.99 for modern watches | £74.99 for vintage watches) plus return postage and handling (varies for Insured or Uninsured – ask for details)

Does my watch repair come with a guarantee?

Most definitely. The majority of our work is guaranteed up to 24 months, depending on what work has been done. Plus, for select mechanical services we extend our warranty to 4 years. The first and only watch service to offer this.

What’s the difference between sending my watch to you or to the manufacturer?

We’re fully accredited by the world’s leading brands, such as Cartier, IWC and Omega, to name but a few. That means all our work is certified to the same high standards of expertise. As our business overheads are comparatively low, we are able to offer savings on RRP to our customers.

How long do repairs take?

We pride ourselves on our industry-leading fast response and repairs. Usually you can expect to have your watch returned to you within 21–28 working days. Of course, throughout this time you receive regular progress reports. All the way until your watch is back home and on your wrist.

Should I buy a new watch or take my family to Disneyland?

Buy the new watch, then let them binge watch Disney movies when you get home. Problem solved.