Book your Luxury
The only thing complicated about our service,
are the watches we repair.
How it Works
UPS Courier Collection
Choose when you want your watch collected by our secure courier
We inspect and diagnose the problem with your watch
Provide a course of repair and price for you
We restore your precious watch to showroom-new
Your watch is back on your wrist, performing at its best
Book Your Watch Collection
Choose a convenient time for our specialist courier to collect your watch
We send you tamper-proof packaging to parcel your watch
Your watch is delivered direct to our workshop, fully tracked, and can be insured to more than £20,000
Certified Swiss service
4 year limited warranty (T&Cs apply)
Courier collection & return
More than 30 years experience
Rated excellent on Trustpilot
The customer care was outstanding and I was kept fully informed at every stage of the process.”
Frequently Asked Questions
How safe is it to send my watch by courier?
Very. Each year our clients trust us with 1,000+ watches sent this way. We use a specialist division of an industry leading courier company, who specialise in precious high value items, and is tracked from the second it leaves your possession, direct to our workshop. And while we know watches are often priceless, we can also insure up to £50,000 for your peace of mind.
What happens if I don’t want to go ahead with repair?
No problem. This is available for a small watchmakers diagnosis fee (£39.99 for modern watches | £74.99 for vintage watches) plus return postage and handling (varies for I
Does my watch repair come with a guarantee?
Most definitely. The majority of our work is guaranteed up to 24 months, depending on what work has been done. Plus, for select mechanical services we extend our warranty to 4 years. The first and only watch service to offer this.
What’s the difference between sending my watch to you or to the manufacturer?
We’re fully accredited by the world’s leading brands, such as Cartier, IWC and Omega, to name but a few. That means all our work is certified to the same high standards of expertise. As our business overheads are comparatively low, we are able to offer savings on RRP to our customers.
How long do repairs take?
We pride ourselves on our industry-leading fast response and repairs. Usually you can expect to have your watch returned to you within 21–28 working days. Of course, throughout this time you receive regular progress reports. All the way until your watch is back home and on your wrist.
Should I buy a new watch or take my family to Disneyland?
Buy the new watch, then let them binge watch Disney movies when you get home. Problem solved.